# ServiceNow

Automate ServiceNow ticketing, access provisioning, user management, IT catalog request, and self-service.

## Incident Management App Details

Make complicated and time-consuming actions easier and quicker to complete.

#### Status Updates via Smart Notifications

Employees will receive updates on their tickets via smart notifications when the status of their ticket has changed.

#### Create Help Desk Tickets with AI

Streamline ITSM ticket creation and management by enabling employees to submit and manage IT help desk tickets using a conversational AI interface.

Employees can submit tickets as well as check the status of a ticket, add comments to existing tickets, and close tickets.

### Customize your AI Assistant and Build Agents with Builder

Rapidly build and customize conversational AI experiences for any use case leveraging Workgrid’s [low-code/no-code builder](/content/platform/no-code-app-builder/index.html), 50+ pre-built app templates, and hundreds of data source connectors.

Workgrid's AI Assistant can be customized to meet your organization's needs. Do you have a specific use case in mind? Build new workflows and connect knowledge sources for your AI Assistant without relying on traditional pro-code development or costly professional services.

[Learn More](/content/platform/no-code-app-builder/index.html)